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About us

Stamping Station Scrapbook Supplies is a retail and wholesale company which started out over ten years ago as a retail store wanting to share our special interests with the local consumers. We started out as a stamp store, with 800 square feet. After a few months we expanded into scrapbooking. The longer we were in business the more we found that the industry did not provide products that were desperately needed to fulfill a scrapbookers basic needs. We did a lot of research and began designing our own die cuts. Stamping Station has grown exponentially since that time by providing stickers, paper, laser cuts, metallic tags, page kits and custom items.

We have kept to our philosophy of helping the small store owners and providing for the basic needs of Scrapbookers. Over the years we have become experts in laser cut and paper designs. We have even designed entire lines that can be customized to destinations or schools everywhere. We also focus on doing sports and travel items that rarely can be found through other manufacturers. Our goal is to continue coming up with new products that can't be purchased anywhere else, while continuing our high standards of quality and customer service.



Payment Policy:

All orders must be paid with US currency.

We accept Visa, MasterCard, American Express, Discover, PayPal, Check or Money Order.

Utah residents must pay sales tax.

Credit card orders MUST include the correct address that the credit card bill is mailed to in the "BILL TO" section at check out. If this comes through as "address not matching", your order will be delayed until we contact you and determine the correct bill to address.
* Please include 3 or 4 digit security code from signature strip on back of card. (AMEX cards - number is printed on the front after your embossed card number)
This is for the protection of all card holders against fraudulent charges.

Credit Card by Phone: If you do not like to use credit cards online, we now have an option called "Call Me For Credit Card". You can either call and leave your information on the voice mail or we will call you within 24 hours after your order is placed for your credit card info.

Check/Money Order: Please allow an additional 5-10 days for the check to clear. Orders are shiped after the check clears. If checks are not received within 10 days, the order will be cancelled.

**There will be a $35.00 fee for any checks that are returned to us.

 

Inventory:

We make every effort to have items in stock. If we are out of an item you have ordered we will call to see if you want us to hold your order, or ship the order without that item and deduct the cost from your charge. We do not do back orders.

If paying by check, whenever possible, please place your order through the shopping cart so that the inventory is subtracted and held for you.

 

Shipping:

Orders generally take 7-10 business days (M-F) to be processed and shipped.

* Subject to change depending on volume of orders received.
** Custom orders - please add 3-5 working days for your items to be created.

Email confirmation is sent with shipping information after your order is processed. (when an email address is provided)

 

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International shipping - Orders shipped OUTSIDE the continental United States will be charged ACTUAL shipping. Orders shipped via FedEx and UPS or US Postal Service will be quoted estimated shipping at time of checkout. We will email you the total shipping, if different from the estimated shipping, and charge your card the differnce once your order is packed and we have the shipping costs.

 

Taxes, Duties, Fees, etc. - Orders shipped internationally may be subject to customs, duties, taxes or other fees.  All such fees are the responsibility of the individual to whom the package(s) are shipped.  These fees vary and cannot be estimated by the shipper and will not be reimbursed. 


We ship to the following countries:
Australia, Austria, Brazil, Canada, Chile, Costa Rica, Denmark, France, Germany, Hong Kong, Indonesia, Italy, Japan, Netherlands, New Zealand, Norway, South Africa, United Kingdom (Great Britain)

 

Express Shipping is available at checkout. This is for the shipping only. No rush service is currently available for time in warehouse. If you need your order by a certain date, please note in the comments section during checkout. We will make every effort to accomodate your needs.

 

Return:

Please note: Image colors viewed on computer screens may not match the actual colors of the products.  If you are not satisfied with the colors of a product after you have received your order, you may return those items following our normal return policy below.

 

  • You must contact us within five days of receipt of your order.
  • No returns after 15 days of receipt of your order.
  • We do not offer returns on: Idea books, or Customs of any kind including: Custom colors for Die Cuts or Lasers, Laser Names and Fabulous Names, and any personalized products.
  • Any returns must be in saleable condition, in original, un-opened packaging.
    • A refund or credit, whichever you prefer, will be given after the return is received in saleable condition.
  • All returns are subject to a 15% restocking fee. *Determined on a per order/situation basis.
  • Return shipping is the customers responsibility.
  • If an order is cancelled after it has been processed, it is considered a return and may be subject to a restocking fee.
    Once a custom order is built, you will be charged for setup fees.
  • Damaged products may have to be returned. They will be exchanged with the same item.

Damaged Shipments:

  • You must contact us within five days of receipt of your order.
  • All items and the original packaging must be kept together for insurance claims.

Order Errors:

  • You must contact us within five days of receipt of your order.
  • Correct items will be shipped with prepaid return shipping envelope/label. Incorrect items must be returned.

Customer Service:

For any issues related to orders, please contact Customer Service.

Your receipt was made available for you to print after you completed the checkout process. You will also receive a confirmation email with a link to view your order. (you will have to, or should already be logged in for the link to work).

Make Checks Payable to:
SCRAPBOOK CUSTOMS, INC.
Mailing Address:
(use for US Post Office mail)
PO BOX 185
KAYSVILLE, UT 84037
 
 
Retail Phone:
(801) 444-3828 ext. 102
 
 
Email:
Retail Customer Service
 
 
Physical Address:
(use for UPS & Fed-Ex)
1343 W. FLINT MEADOW DR. STE. 5
KAYSVILLE, UT 84037

 

Privacy Policy:

Stamping Station does not sale or share customer information with anyone. We may use your information to inform you of; chnages in policy, special offers, events and other items of interest based on your purchases and other infomation you have provided to Stamping Station. If you have opted to join our email mailing list, you may be contacted through mass emails, sent by Stamping Station directly. You can opt out of the email mailing list by clicking on the link at the bottom of any email received from this list.


All products on this site are trademarks, registered trademarks or copyright of their respective company and used with permission.

Copyright 2003-2013 Stamping Station Retail. All Rights Reserved